Boost your customer support and your after-sales services.
Give your customers a professional and unified brand image.
Open support tickets upon receiving an email from your website or internally. The number is sent to the customer and guarantees the message will be treated seriously.
For you, a ticket is an exchange zone with your customer. You answer, and the customer receives an email. When the customer replies, the message is added to the ticket. The customer sends you a file? It’s integrated to the ticket.
But it’s also an in-house exchange zone, where your colleagues can participate if necessary. It’s a file storage and tasks assignment zone.
On a ticket, you can access all customer information: contact information, billing history, etc.
You can also access all tickets for this customer, open or closed. The contrary is true: on a customer record, current tickets are displayed.
Below, you’ll find a selection of apps from the store to tailor the software to your own business.
Manage your supports tickets by e-mail and web
Create you repair vouchers and SAV
Organize your support tickets
Connect incwo and Aircall
Send SMS messages directly from your virtual office
Organize the validation of your responses before they are sent