After sale

Organize your repairs and your after-sales services.

Manage your after-sale services

Create a Repair Slip every time you accept returned goods or produce an Intervention Slip for every field intervention. That way, you can plan and follow the progress of your teams’ work step by step.

Inform your customers

Publish your Repair Slips or Intervention Slips online in the customer service space. Customers can track the progress of repairs, and exchange with you on any questions they may have.

Plan your technicians interventions and drop them in the calendar of the customer on its extranet. Your customer is informed of the date of your on-site visit! Make your customer sign the intervention slip on a tablet or a mobile device.

Ensure traceability of your products

Manage after-sale exchanges and customer returns in your stock. Assign serial or batch numbers to your products to track their individual history. Interventions, repairs, modifications, everything is logged.

Customise your software

Below, you’ll find a selection of apps from the store to tailor the software to your own business.

9 apps on this topic > jobs > auths

Management of serial numbers Management of serial numbers

Manage the individual serial numbers of your items

Intervention ticket models Intervention ticket models

Your models for standard intervention tickets

Repair order Repair order

Create you repair vouchers and SAV

Return of merchandise Return of merchandise

Easily manage your merchandise returns

Workload management schedule Workload management schedule

Assign work to your teams depending on their availabilities

Batch numbers and tracking Batch numbers and tracking

Manage the inventory batch numbers and product tracking

Fees on intervention tickets Fees on intervention tickets

Make the fees appear on your intervention tickets

Manage parking lots Manage parking lots

Manage parking lots and their maintenance

Intervention tickets Intervention tickets

Create intervention vouchers for your activity

Try it, you’ll be convinced by the power of INCWO