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Helpdesk

Boost your customer support and your after-sales services.

Simple and effective customer support

Give your customers a professional and unified brand image.

Open Support Tickets

Open support tickets upon receiving an email from your website or internally. The number is sent to the customer and guarantees the message will be treated seriously.

A ticket is a complete record.

For you, a ticket is an exchange zone with your customer. You answer, and the customer receives an email. When the customer replies, the message is added to the ticket. The customer sends you a file? It’s integrated to the ticket.

But it’s also an in-house exchange zone, where your colleagues can participate if necessary. It’s a file storage and tasks assignment zone.

A unified customer history

On a ticket, you can access all customer information: contact information, billing history, etc.

You can also access all tickets for this customer, open or closed. The contrary is true: on a customer record, current tickets are displayed.

Customise your software

Below, you’ll find a selection of apps from the store to tailor the software to your own business.

7 apps on this topic

Tickets and client support Tickets and client support

Manage your supports tickets by e-mail and web

Repair order Repair order

Create you repair vouchers and SAV

Classification of tickets Classification of tickets

Organize your support tickets

Aircall telephony Aircall telephony

Connect incwo and Aircall

Spam filter Spam filter

Eliminate spamming from your client support

Validation of support tickets Validation of support tickets

Organize the validation of your responses before they are sent

Ticket transmission deadline Ticket transmission deadline

Defer the sending of your support tickets


Try it, you’ll be convinced by the power of INCWO

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